Case Title:
From Paper to Data: Modernizing a Public Administration

1. Scenario:

• Client Archetype: Local Public Administration (Town Council).

• Sector: Public Sector / Government.

• Operation Vector: Spain (Internal modernization).

2. The Strategic Challenge:
A medium-sized town council was managing its urban planning files manually, with paper-based processes that generated massive delays, loss of information and a total lack of transparency. It needed a complete digital transformation.

3. The META Channel Solution Architecture:
A comprehensive modernization project was designed that included process diagnosis, the reengineering of workflows and the implementation of a custom technology platform for managing electronic files.

4. Ecosystem Orchestration: Layers in Action:
Layer 2 (Reference Partners) was the engine of execution, activating our elite partner in public sector digital transformation. Its role was central. Layer 4 (Technological) was the tool, implementing its proprietary platform as a robust, proven solution. Layer 5 (Substantive Legal) ensured that the new platform complied with the Spanish National Security Framework (ENS) and with administrative procedure law.

5. Strategic Capabilities Deployed:

• Global Regulatory Strategy

• Implementation and Technology

  • Mode A: Implementation of Existing Platforms

  • Mode B: Custom Development (Bespoke Software)

• Global Law and Comprehensive Legal Advisory Services

• Institutional Connection

6. Key Results:
• 60% reduction in the average processing time for an urban planning file.
• Rollout of a “paperless” system, with a 25% saving in operating costs.
• Platform 100% compliant with the ENS, guaranteeing maximum information security.
• Dramatic improvement in transparency and service to citizens.